What is Fastline?
A
Fastline is a term used for a skilled tradesman such as an Electrician,
Plumber, AC Technician, Painter or Carpenter etc.
What is 'The Fastline' and what
services do you exactly provide?
The
Fastline is Pakistan’s first handyman services provider. We provide
Electricians, Plumbers, and HVAC Technicians. We can also provide Wall
Painters, Carpenters, Cleaners (Janitors) and other Technicians to homes and
offices in Islamabad. You no longer have to worry about finding a reliable and
effective handyman to do your routine repairs at home or office. We can further
provide services related to new construction.
Do I need to sign up or require
membership?
No
you do not need any kind of membership. Anyone in Islamabad can avail our
services which start at Rs. 500 only. You may, however, sign up to our Memberships and
receive free monthly visits as well as exclusive discounts on the regular rack
rates. Just give us a call and we will give you the details.
Why I should I use your services?
Simple!
Finding a trained, trustworthy, and reliable handyman in Islamabad is just not
easy these days. We provide handymen who are well-trained, well-equipped,
professional, friendly and reliable. We also promise satisfaction, and hence
give you a complete peace of mind! We further offer our services at very
affordable and competitive rates.
What if I am not satisfied?
Your
satisfaction is our top priority! Subject to our Terms & Conditions, if in
the unlikely event you are not satisfied or if you feel like the job was not
properly done, we will send you another handyman to do the work as required.
Please note that you can only claim a free return service if you report a
problem within 48 hours. Further note, we cannot give a guarantee / warranty on
Parts, as their quality is beyond our control.
Can I provide you with the materials for
the repair?
Of
course! You can buy and provide the material and pay us just for the labor
& service fee as described on the “Prices” page. If you would like us to
provide the required materials or parts, please note that we may add a handling
charge to their (parts) price
Are your prices negotiable?
Sorry,
all our prices are fixed for small jobs. Our Prices are
very affordable and competitive (click here to
see our rates). Only our Members can
avail exclusive discounts. If however, you have a large project for us, such as
works related to construction and structural changes, we can consider offering
you special rates on “contract” basis. Contact us to discuss this further.
How do I pay with cash?
You
can pay our 30% Advance After the Contact Signed with the Service Provider 40%
will pay in half work done if work is big otherwise if work is little Pay the
rest of invoice at the end of work done.
When
handyman or Service Provider completes the job at your premises, and provides
you with an official invoice.
How long is the wait
between the service request & the handyman's arrival?
We
aim to provide you a handyman as soon as possible. Usually the Fastline
Man will arrive to you within 2 hours unless there are extraordinary
circumstances*.
Can I request your workmen to do my
other works?
No
you may not do this. If you require any work beyond the agreed scope, please
call our helpline to discuss it further.
What do I need to provide?
When
you call us, let us know roughly what work needs to be done. Leave us your
name, address, phone number and tell our call center agent a convenient time
for our handyman to arrive at the premises.
Why do I have to pay the Visiting Fee?
We
no longer charge a fixed visiting fee. Instead we have a minimum order charge
of Rs. 150 In local Area & in other city will pay in advance to cover our
fuel and time. Minimum order charge only applies to non-members. See Memberships for
more information.
How do I make payments?
We
accept cash and cheque payments. All cheques are to be made out to: THE
FASTLINE PRIVATE LIMITED. Our Residential and Corporate Member clients
can benefit exclusively from our monthly billing and are not required to make
payments immediately after each job.
How do I get invoiced / billed?
We
will invoice you after the work has been completed. Please note that
non-members will be charged a fixed amount of Rs. 150 as a ‘Visiting Fee’ to
the total invoice (in Islamabad Sectors). For non-members in Bahria Town, PWD,
DHA, & Rawalpindi etc. the Visiting Fee shall be Rs. 400.
What are your Timings / Working Hours?
We
are open 7 Days a Week (Monday to Sunday) from 9AM to 6PM. We can also work
beyond these hours (overtime) at extra charges as detailed on our prices section.
How do I contact you?
We will be glad to hear from you!
Please call us
At: 0092-51-2325079 or 0092-3170571363
you may visit our Contact us page
to get in touch. You may also email us on Fastlinehm@gmail.com